Patient News

Reception now have a card reader for payment of any services that attract fees, for instance Insurance  or solicitor's reports, fitness to travel statement/examination, HGV/PSV/Taxi Driving Medicals. 

If you require a private service that attracts a fee, please be ready to pay by card rather than cash wherever possible.

Remember that if you have a complaint, it is better to speak to the healthcare provider first, as this gives a greater chance of resolving an issue with care or treatment quickly before a formal complaint becomes necessary. However formal complaint channels are an essential safeguard should this not work, and help us to ensure effective solutions are put in place.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

Like all GP Practices, we have a Patient Participation Group (PPG) who feed back constructive comments and suggestions for improvements to services.

The PPG needs to represent as broad a range of patients  as possible, so that everyone's needs are considered.

If you are interested in contributing ideas on behalf of yourself, family or friends who use Mayfield Medical Centre and can spare a couple of hours every 2-3 months,  contact mayfield.reception@nhs.net to find out more or register here.

Farnborough Lions Club is offering all males (aged 40 to 70) who have not previously had a PSA test a 

FREE PROSTATE CANCER CHECK

on Saturday 2nd SEPTEMBER 2023 10.30 - 15.00 

at Southwood Medical Centre (next to Morrisons Southwood)

Checks must be pre-registered - time slots can be booked at www.farnborough-lions.org.uk or phone 07860 539081

Frimley Health and TalkPlus have a range of short videos to help you understand, manage and improve your long term respiratory condition, particularly if it's hard to attend an in-person session.

From a better understanding of your condition and medications through to dealing with stress, anxiety and developing your pacing and goal setting, these videos tackle issues in manageable (6-15 minute) sessions.

You can choose and watch whichever videos help you via the FHFT Community Respiratory Vimeo page, here.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Answering is voluntary, but your feedback will provide valuable information for the service to celebrate positive feedback, and identify opportunities to make improvements.

So if you receive a text from us after an appointment or contact with Mayfield Medical Centre, we would very much appreciate your feedback - but be aware you can give us your feedback or discuss a concern at any time. 

You can speak to a member of staff when you visit or call, or click here to give us your feedback.

If you're a new dad struggling with the changes a baby brings, you're not alone - but there are a number of tools and techniques not to mention information that can make things easier.

You can find your way through with support from TalkPlus and other new dads at 5 weekly hour-long sessions, starting Wednesday 25th January, 18:00-19:00 (with a break for half term on 15th February)

To find out more speak to TalkPlus at www.talkplus.org.uk or on 01252 533355 and ask about the New Dads Group.

New Dad Group Poster (mayfieldmedicalcentre.nhs.uk)

Please listen to the podcast here.

Partnered by Barnardo's and Southern Health NHS Trust, Hampshire Healthy Families run a variety of events aimed at young families. These include:

Ready Steady Mums Farnborough walking group events, including weekly pushchair-friendly walks from 3rd Jan starting from Morrisons in Southwood, 10:30am, plus other events across Hampshire.

Scan the QR code in the poster to find out more of what's on in this area.

The local Versus Arthritis group hold monthlymeetings where you can chat, grab refreshments and learn more about living with Arthritis. The first event of 2023 is on Wednesday 4th January 11:00-13:00 at Fleet Town Football Club Crookham Road and then every other month; on alternate months from the first Wednesday in Feb meetings are at The De Haviland Arms on The Key, Elvetham Heath. See the poster  for more information.

In collaboration with the Gurkha Trust, Phyllis Tuckwell can help you care for your loved ones at home

घरमा रहेका आफ््नना प्रियजनहरूको हेरचाह गर््नमा तपाईंलाई सहयोग गर

Find out more at an informal information event being held: 

2.30-4pm 30th September 2022 Empire Banqueting Hall High Street, Aldershot

सहकार हाम्रो अनौपचारिक जानकारी कार््यक्रममा थप क ुरा जान््ननु होस:् अपरान््ह २:३० देखि ४:०० बजे सम् ३० सेप््ट ्म टेम््बर २०२२

Phyllis Tuckwell's range of services are offered free of charge, so patients and families living with an advanced or terminal illness, can make the most of their lives, whilst remaining at home, surrounded by their loved ones. We can help you cope in these difficult times, through pain relief, symptom management, emotional, financial and practical support. We also support adults and children whose relatives have died, if they need to talk to someone about their feelings and their loss. Our staff are committed to providing accessible services for all, adjusting our support to the particular needs of each patient, carer and family… because every day is precious.

विकसित भएको वा अन््ततिम अवस््थथामा पु गेको रोग भएका बिरामीहरू र परिवारहरूले घरमा रहँदा, हेरचाह गर्ने र आफ््नना प्रियजनहरूबाट घेरिएको अवस््थथामा आफ््ननो जीवनको अधिकतम उपयोग गर््न सक््नने कुरा निश््चचित गर्दै हाम्रा विभिन््न सेवाहरू नि:शु ल््क उपलब््ध गराइन््छ । दखाइमा राहत, लक्षण व््यवस््थ ु थापन, भावनात््मक, आर््थथिक र व््ययावहारिक सहयोग मार््फत यस््ततो कठिन समयको सामना गर््न हामी तपाईंलाई मद्दत गर््न सक््छौौं । आफन््तहरूको मृत््य भएका व यु यस््क र बालबालिकाहरूलाई पनि यदि उनीहरूलाई उनीहरूको भावना र उनीहरूको हानिको बारेमा कसैसँग कु रा गर््न आवश््यक छ भने हामीले सहयोगलाई जारी राख््छौौं । प्रत््ययेक बिरामी, हेरचाहकरतता/ के रर र पर ् िवारका विशेष आवश््यकताहरूमा हाम्रो सहयोगलाई समायोजन गर्दै हाम्रा नेपाली समुदायलगायत सबैका लागि पहुँचयोग््य सेवाहरू उपलब््ध गराउन हाम्रा कर््मचारीहरू प्रतिबद्ध रहेका छन,... ् किनभने हरेक दिन बहु मू ल््य हु न््छ ।

Welcome to our new WEBSITE, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, Covid changes and vaccine news and latest news.